IT support · security · monitoring
Clear scope.
Dependable IT care.
Choose a monthly plan with 24/7 automated monitoring. Standard setup is included with a 12- or 24-month agreement, and shorter plans are available.
Small offices · no servers
Starter
350
PLN net / month
Up to 3 computers · 1 locationRemote support for an office without server infrastructure.
1 support hour / month24/7 automated monitoring140 PLN net / additional hour
Included environment
- Up to 3 computers
- 1 location and 1 basic router
- Workstation health and availability alerts
- Remote helpdesk and routine maintenance
Standard setup included with a 12- or 24-month agreement. Shorter plans are available.
Servers, users & business networks
Business
1290
PLN net / month
Up to 10 computers · 1 locationOne server or VM and one UTM/firewall or router included.
5 support hours / month24/7 automated monitoring180 PLN net / additional hour
Included environment
- Up to 10 computers in 1 location
- 1 server or managed virtual machine
- 1 UTM/firewall or router
- Server, network and agreed service monitoring
Standard setup included with a 12- or 24-month agreement. Shorter plans are available.
Broader infrastructure & tailored coverage
Managed
Ask us
about a plan for your business
An individually agreed scopeAgreed devices, services and support coverage.
Support hours agreed individually24/7 automated monitoringWe agree the support scope and device list before working together.
Included environment
- Agreed computers, servers and locations
- Monitoring, administration and prevention
- Backup oversight and recovery checks as scoped
- Priority handling within agreed coverage
Standard setup included with a 12- or 24-month agreement. Coverage agreed individually.
All prices are net. Remote support · Optional on-site assistance in the Warsaw area.
Automated monitoring runs 24/7. Technical support is provided during agreed hours.
Your monthly plan
Always monitoring. Clearly defined support.
Your subscription combines ongoing monitoring with a stated pool of administrator time. You can see what is included before work begins.
Included every month
Monitoring & remote access
Package monitoring covers the health and availability of agreed devices and services. Vulnerability monitoring and extended security analysis are optional and require a separate quote.
- Automated checks and alerts, 24/7
- Monitoring and remote support tooling
- Maintenance of our shared monitoring platform
Within your support-hour pool
Time spent on your environment
Administrator time covers user requests, alert analysis, maintenance and agreed configuration changes. We plan and perform operating system and device firmware updates for covered equipment. Work takes place at agreed times within the support hours available under the package. Application updates, including updates that address known vulnerabilities, are also available as an option.
- Starter: 1 hour per month
- Business: 5 hours per month
- Documentation updates form part of the work performed
Automated monitoring runs around the clock. We handle requests and analyse alerts during the support hours specified in the package. Starter and Business support is provided during standard business hours. Extended availability is quoted separately.
Getting started
A structured start for reliable IT support.
Before ongoing support begins, we document your environment and configure monitoring and remote access for the devices covered by your plan.
12- or 24-month agreement
Standard setup included
Monitoring, remote access and essential documentation are set up as part of your service plan.
Shorter agreements available
A setup quote before we start
Prefer a shorter commitment? We confirm the one-time setup scope and price with you before any work begins.
Starter setup
- Device inventory, basic network documentation and a check of update status
- Monitoring agents and agreed alerts
- Remote support access setup and connection tests
- Initial testing and alert tuning during onboarding
Business setup
- Infrastructure inventory, service list, network overview and a check of update status
- Monitoring agents, server and UTM/router checks
- Remote access, alert recipients and thresholds
- End-to-end tests and initial alert tuning
Your monthly support-hour allowance remains available for ongoing assistance. Standard setup covers the agreed documentation, monitoring, remote access and tests. Migrations, remediation of existing faults, custom integrations and dedicated monitoring infrastructure are quoted separately when needed.
01
Agree the scope
We review your devices, existing access and important services, then agree the scope and arrangements for getting started.
02
Configure & document
We connect monitoring and remote access, set meaningful alerts and document the environment.
03
Test & hand over
We test alerts and remote connections, tune the initial setup and explain how to request support.
Know what to expect
Response times at a glance
Response means starting to handle an incident. The time needed to resolve it depends on the issue and the systems involved.
On a phone, scroll the table sideways to see all packages.
| Priority | Starter | Business | Managed* |
|---|---|---|---|
| P1Critical | Within 6 business hours | Within 4 business hours | Within 1 hour |
| P2High | Within 1 business day | Within 1 business day | Within 4 hours |
| P3Standard | Within 2 business days | Within 1 business day | Within 8 business hours |
Response times run within the agreed support window. Starter and Business use standard business hours. *Managed targets apply within contracted coverage; extended and out-of-hours availability must be agreed separately.
P1 — CriticalComplete outage of essential systems or services that significantly affects business operations.
P2 — HighMajor issue affecting multiple users or important services, with limited functionality or a temporary workaround available.
P3 — StandardNon-critical issues affecting individual users and routine support requests, with essential services remaining available.
Scope & practical details
Clear rules as your business grows.
Open a question for the details that matter to your environment.
Is there a setup fee or a minimum contract length?
Standard setup is included with a 12- or 24-month service agreement. Shorter agreements are also available: we confirm a separate setup quote before starting. Onboarding does not use your monthly support-hour allowance.
What counts as a computer, server or gateway?
Each managed desktop or laptop counts as one computer. Business includes one server operating system or one managed virtual machine. Virtualisation hosts, additional virtual machines and clusters are scoped separately. A UTM that also routes internet traffic counts as one gateway.
What happens when we add more devices?
Additional computers start from 50 PLN net per month and additional servers or managed virtual machines from 250 PLN net per month, subject to scope. Server environments use Business or Managed. Additional network devices and locations are quoted separately. Expanding device coverage does not automatically increase the support-hour pool. Installation work uses support hours or a separate agreed project quote.
Are firewall licences, backup and other subscriptions included?
Hardware and vendor subscriptions, including UTM security services, endpoint protection, business software and backup storage, are separate items agreed in your quote. Our monitoring and remote support tooling is included in the monthly care plan; a dedicated monitoring installation is quoted separately.
Does onboarding include fixing existing problems?
Standard onboarding covers the agreed inventory, documentation, monitoring, remote access and tests. Existing faults, migrations, network redesign and custom integrations are assessed and priced before additional work begins.
Can we get support at our office?
Remote support is the standard delivery method. On-site assistance in Warsaw and the surrounding area can be arranged, with travel and working-time terms confirmed in advance.
Let’s define your IT care plan.
Tell us how many computers, servers and locations you have. We will help you choose a plan and agree a straightforward start.